Healthcare jobs
OperationsRemote
Senior Manager, Customer Service Outsourcing
Blink Health Remote (NY) Posted Aug 28
About the role
The Role: The Patient Services Operations team is at the forefront of the company mission to bring affordable prices and deliver the best possible experience for all of our patients. We are seeking an experienced partner management leader to join our team.
What you'll do
- Own the day-to-day and strategic management of BPO partnerships, serving as the primary point of contact and accountability for partner performance and relationship health.
- Manage relationships and alignment with key internal stakeholders across the organization, influencing priorities and business and/or technology direction to support partner success.
- Play a key role in defining the long-term network strategy, including partner selection, tiering, and capacity planning.
- Review and drive execution of vendor contracts with a focus on commercial terms: pricing, payment terms, volume commitments, SLAs, rebates, and penalties; liaise with Legal in the execution and renewal of agreements.
- Negotiate high-impact agreements and contract amendments in fast-paced, high-growth environments, balancing speed with commercial rigor.
- Benchmark and facilitate best practices across the partner network; analyze and monitor compliance, and drive improvements through structured reporting and recommendations.
What you'll need
Blink Health lists the full requirements on its posting.