Healthcare jobs
Operations
Bilingual Customer Support Specialist
Blink Health Pittsburgh, PA Posted Sep 29
About the role
We're seeking Bilingual Customer Support Specialists - Spanish, Cantonese, Korean, or Vietnamese proficiency required
What you'll do
- Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
- Provide patient care to accurately support pharma programs and triage to appropriate teams when required
- Strive to meet and exceed structured performance targets.
- Document all call information and data discovery according to operating procedures
- Utilize Knowledge Base materials as a foundation for resolving inquiries
- Maintain confidentiality of patient and proprietary information
What you'll need
Blink Health lists the full requirements on its posting.