Healthcare jobs
Operations
Sr. Manager, Operational Excellence (Patient Support)
Blink Health New York, NY Posted Oct 12
About the role
The Role: The Patient Services Operations team sits at the forefront of our mission: affordable prices and the best possible experience for every customer.
What you'll do
- Strategic Planning: Collaborate with the Sr. Director of Patient Support to develop and execute operational strategies aligned with the company’s overall vision and objectives.
- Lead a portfolio of initiatives/projects, ensuring timely and high-quality delivery, alignment with organizational goals, and seamless collaboration across Patient Services, Product & Engineering, Data, and other…
- Deliver Process Improvement projects: Drive efficiency in our associates’ processes, as measured by sustained improvement in key Patient Support metrics, including CSAT and Average Handle Time.
- Improve Contact Rate: Solve drivers of patient support contacts at the root, reducing the frequency with which patients must contact Blink for support.
- Problem Solving: Develop and implement comprehensive solutions across people, process, and technology in support of our company’s strategic objectives.
- Analytics & Reporting: Use data to drive decision-making through identifying trends, bottlenecks in operational workflows, and recommending/scoping impact of solutions. Run your own queries and Excel analyses.
What you'll need
Blink Health lists the full requirements on its posting.