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Operations
Customer Support Supervisor l Onsite - Pittsburgh
Blink Health Pittsburgh, PA Posted Oct 28
About the role
Fully onsite role in Pittsburgh, PA (Robinson Township)
What you'll do
- Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the Patient
- Support team to ensure operational excellence and adherence to SLAs
- Review and analyze team and individual Specialists’ performance data to meet and exceed structured performance targets across the team
- Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth
- Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance
- Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience
What you'll need
Blink Health lists the full requirements on its posting.