Healthcare jobs
OperationsRemote
Virtual Care Advocacy, Tier 1 (January Cohort)
Included Health Remote Posted Oct 2
About the role
As a Virtual Care Advocate, you are the front door to virtual care at Included Health functioning much like the front desk of a medical office.
What you'll do
- Serve as a first-contact support advocate for members across Virtual Care and Core interactions.
- Handle inbound calls, messaging, and standard support needs with accuracy, empathy, and urgency.
- Resolve routine virtual-care member issues end to end whenever they fall within Tier 1 General scope.
- Gather complete and relevant details to understand the member’s needs before determining next steps.
- Document interactions clearly, accurately, and completely in required systems.
- Use established SOPs, knowledge resources, workflow guidance, and approved job aids to support issue resolution.
What you'll need
Included Health lists the full requirements on its posting.