Healthcare jobs
OperationsRemote
Technical Support Advocate I
Included Health Remote Posted Sep 23
About the role
The Technical Support Advocate is responsible for multiple areas of the member experience.
What you'll do
- Responsible for answering members' calls, emails, and live chats regarding Technical Issues, Support, and other issues related to product.
- Build positive relationships by going above and beyond with customer service, ensuring that all questions and issues are handled appropriately.
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Identify and escalate priority issues that need immediate attention via established workflows
- Provide support to our Expert users on our proprietary application
- Track issues through a ticket queue and ensure prompt resolution
What you'll need
Included Health lists the full requirements on its posting.