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Customer Success Manager I
Lyra Health Remote Posted yesterday
About the role
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships.
What you'll do
- Serve as the primary relationship owner for MM employer customers (1,000-5,000 lives), partnering closely with customer benefit teams and key stakeholders.
- Manage renewals and partner with Account Executives to identify expansion opportunities, ensuring customers feel supported and delighted, and are retained year over year.
- Support customers’ utilization goals through value-driven, data-led business reviews (QBRs/ABRs) and ongoing meetings.
- Monitor account health proactively to identify churn or operational risks through efficient reporting.
- Leverage AI and modern technology tools to scale workflows, optimize day-to-day execution, and guide peers on process improvements.
- Collaborate cross-functionally with product, clinical, data science, and legal teams to resolve issues and present a unified front.
What you'll need
Lyra Health lists the full requirements on its posting.