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Client Support Specialist - After Hours
Lyra Health Remote Posted Oct 30
About the role
The Client Support Specialist serves as the critical first point of contact for Lyra clients seeking high-quality mental health care. This is a vital, client-facing role that supports individuals beginning their care journey.
What you'll do
- Demonstrate strong time management skills and flexibility in fielding the unexpected throughout the workday
- Conduct needs assessment and educate clients about Lyra’s services and benefit offerings
- Prioritize client safety and wellbeing, with an ability to recognize potential safety concerns and escalate to ensure clients receive an appropriate level of support
- Engage in feedback and frequent self-assessment of strengths and areas for growth
- Work well in a structured team environment
- Demonstrate flexibility with shift changes.
What you'll need
Lyra Health lists the full requirements on its posting.