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OperationsRemote
Client Support Specialist - Billing
Lyra Health Remote Posted 4 days ago
About the role
We are looking for someone with a collaborative nature who is focused on clients and passionate about removing barriers to get clients the help they need. Must be able to work independently with a sense of urgency to manage day to day tasks.
What you'll do
- Responsible for acting as a billing liaison between clients and company, resolving customer queries via phone and email while meeting productivity goals
- Follow up on returned claims, among other billing responsibilities
- Keep clients informed of billing and payment status
- Collaborate with internal billing teams and customer success as needed to resolve client cases
- Troubleshoot issues related to client accounts and collaborate with provider team to complete steps necessary to use health plan benefits
- Collaborate with technical teams to identify bugs and improve the client/provider experience
What you'll need
Lyra Health lists the full requirements on its posting.