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Senior Group Manager, Customer Success
Lyra Health Remote Posted Oct 14
About the role
Lyra Health is looking for a Senior Group Manager who is energized by engaging with customers, building relationships, and delivering results. Reporting to the Director of Customer Success, you will lead a subset of the team.
What you'll do
- Hire, develop, and retain a team of high-performing Customer Success Managers while ensuring operational consistency across customer tiers and segments.
- Partner with the Customer Success Director to monitor team performance, optimize operational procedures, and elevate training or enablement needs.
- Coach Customer Success Managers to maximize member engagement, customer retention, revenue growth, and value actualization through strategic reporting.
- Drive team accountability for core department KPIs, including renewal rates, customer retention, net-new revenue expansion, and customer satisfaction.
- Provide consolidated reporting on team achievements, identifying business risks or macroeconomic trends blocking desired results.
- Lead risk management strategies across assigned segments to address talent, relationship, and revenue risks through cross-functional reviews and account meetings.
What you'll need
Lyra Health lists the full requirements on its posting.